SHAWNDUNCANBusiness CoachBook
01Systems division

KPI dashboards that show the truth daily

Stop finding out in March how February went.

Most owners run on a rear-view mirror. The bookkeeper closes the month three weeks late, the P&L arrives in a format built for taxes, and by the time a margin slide is visible it has been happening for two months. Decisions get made on feel because the numbers are not available when the decision is.

A dashboard fixes the timing problem. Revenue, gross margin, labor as a percentage of revenue, pipeline value, close rate, capacity utilisation, average job value and cash position — pulled from the systems you already use and shown in the format you make decisions in, updated daily.

The discipline is choosing few numbers. Five to eight metrics with targets, thresholds and an owner beat forty charts nobody opens. Once a number has a target and a name attached to it, the weekly meeting changes character.

You are probably here because

  • You see your numbers weeks after they would have been useful
  • The P&L is built for the CPA, not for running the company
  • Labor percentage is a number you calculate by hand, occasionally
  • Every manager reports from a different spreadsheet
  • Nobody can say what capacity you are running at
  • Job-level profitability is a guess
Call (737) 888-0415

Why this sits here

The advisory work identifies the bottleneck. Software gets built when software is genuinely the right fix — not because an agency needs a project. That order is the whole difference, and it is why you will sometimes be told to spend nothing here yet.

02Scope

What we actually do

Metric definition

The five to eight numbers that actually drive your business, each with a formula, a target, a threshold and an owner.

Data connections

Pulls from accounting, your CRM or field system, payroll, and spreadsheets where that is genuinely the source.

Owner dashboard

One screen: revenue, margin, labor percentage, pipeline, capacity and cash, with trend and target lines.

Team views

Role-specific screens so a manager sees what they control without seeing company-wide pay or margin.

Job and customer profitability

Margin by job type, customer and salesperson — the report that ends most pricing arguments.

Alerts

Notifications when a metric crosses a threshold, so a problem surfaces in days instead of at month-end.

03How it runs

The engagement

    01

    Define

    Agree the metric set, formulas and targets. This is the hard part and it is done before any code.

    02

    Connect

    Wire up the data sources, reconcile against known-good reports, and fix the mismatches that surface.

    03

    Build

    Owner and team views, alerts, and profitability reporting.

    04

    Operate

    A weekly rhythm where the dashboard drives the meeting, plus support as metrics evolve.

Investment

Discovery and blueprint is $1,500, credited toward an approved build over $7,500. Dashboard builds typically run $6,000 to $18,000 depending on how many systems have to be connected, plus optional monthly support.

What this is not

If your bookkeeping is months behind or your job costing is not recorded anywhere, a dashboard will faithfully display garbage. That gets fixed first.

Run the numbers

Run your own numbers first

All free calculators →
04Questions

Straight answers

Can this connect to QuickBooks and my field software?

Usually yes. Most accounting and field service platforms expose an API or a scheduled export, and discovery confirms exactly what is available before anything is promised.

How is this different from the reports in my software?

Built-in reports show one system's view. This combines accounting, sales and operations into the handful of numbers you actually steer by, on your definitions.

How current is the data?

Daily is the normal target, and live where the source system supports it. Anything faster is rarely worth the cost for an owner-led business.

Thirty minutes. No pitch deck. Bring your numbers.

Schedule Your Growth Assessment

Or call (737) 888-0415