Total labor as a percentage of revenue, against the benchmark for your business.
You're well over target — about $317,880 a year. At this level you either need higher prices, higher productivity per labor hour, or fewer people. Paying more without changing price is how this number gets here.
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Labor is the largest controllable cost in almost every service business, and labor percentage — total burdened labor divided by revenue — is the number that tells you whether it's under control. Not the wage you pay. The percentage.
The word that matters is burdened. Raw wages understate real labor cost by 15% to 30% once you add payroll taxes, workers comp, benefits and overtime premium. If you've been managing to a wage number instead of a burdened percentage, your labor cost is higher than you think.
Labor percentage is also the number that connects wages to pricing. When the market pushes wages up, the only sustainable responses are raising price or raising output per labor hour. Absorbing it is the option that quietly kills margin.
The Growth Assessment is a 30-minute conversation about what your numbers are telling you and what to fix first. No pitch deck, no PDF.
Schedule Your Growth Assessment Or call (737) 888-0415For most established service and trade businesses, 25–35% of revenue in total burdened labor is a healthy band, with field labor alone typically 20–28%. Restaurants often target 28–32%, and labor-only services run higher. Set your target from your own gross margin requirement rather than a generic number.
All wages including yours, overtime premium, payroll taxes, workers compensation, benefits, and contract or 1099 labor doing work employees would otherwise do. Excluding any of those makes the percentage look better and the decisions worse.
Usually not first. High labor percentage is more often a pricing or productivity problem than a headcount problem. Check your billable-hour ratio, your average ticket and your close rate before cutting the capacity that generates revenue.
People & Labor
What an employee really costs per year, per hour, and per productive hour.
People & Labor
The productivity benchmark that tells you whether you're underpriced or overstaffed.
People & Labor
The revenue, cash and ramp time a new hire requires before they pay for themselves.
Profit & Pricing
Revenue minus the cost of delivering it — the number that funds your entire business.